Automate the back office without losing oversight
Turn repeatable processes into versioned workflows, with approvals where the stakes are high and visibility into every run.
Run details
Illustrative interface with sample data.
Operations work is repetitive, interruptible and full of exceptions
Teams spend hours chasing documents, sending reminders and copying data between systems. Simple scripts break quietly, and nobody knows what happened to the request.
EAIBAP gives operations teams a workflow engine with state, retries, approvals and history, plus AI to read, classify and draft, with people confirming anything sensitive.
Pains this pack addresses
Manual chasing
People remind customers and colleagues by hand.
Silent failures
Scripts and automations fail without alerts or recovery.
No visibility
Managers cannot see where requests are stuck.
What you can automate
Onboarding
Create tasks, request documents, remind and notify owners when steps stall.
Support triage
Classify requests, retrieve approved answers and route with context.
Appointment reminders
Reminders by preferred channel with reschedule options.
Renewals
Remind, escalate and record outcomes.
Internal requests
Route requests with approvals and SLAs.
Reporting
Cycle time, stuck steps and approval wait times.
Example journeys
| Journey | How it runs |
|---|---|
| Customer onboarding | Create tasks → request documents → remind → verify → notify owner → close |
| Support triage | Classify → retrieve approved answer → respond or hand off → track SLA |
| Appointment reminder | Schedule → consent check → remind → confirm or reschedule |
| Expense or request approval | Submit → route to approver → timeout and escalate → record decision |
Frequently asked questions
Do we need developers?
Common workflows are built visually. New connectors may need configuration or development.
Can we test before going live?
Yes. Workflows validate before publishing, and dry-run mode simulates external actions with synthetic data.
What if an external system is down?
Steps retry with backoff and, if needed, move to a dead-letter queue where an operator can replay them.
See it handle a real workflow.
Book a 30-minute walkthrough tailored to your industry and your systems.