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Subprocessors

The categories of providers that may process customer data on our behalf. This list is updated when providers change, and customers are notified according to their agreement.

Draft template. Replace the provider names, regions and dates with your real subprocessors before publishing, then remove the noindex tag so the page can be indexed.

Provider categories

CategoryPurposeData involvedProviderRegionAgreement
Cloud infrastructureHosting, databases, storage, networkingCustomer content and metadata[Provider][Region][DPA / BAA status]
Language modelSummaries, extraction, conversationText and transcripts (minimized)[Provider][Region][DPA / BAA status]
Speech to text and text to speechCall transcription and voiceCall audio and text[Provider][Region][DPA / BAA status]
Telephony and SIPCall connectivityPhone numbers, call metadata, audio[Provider][Region][DPA / BAA status]
Messaging (SMS, email)Message deliveryContact details, message content[Provider][Region][DPA / BAA status]
ObservabilityLogs, metrics, traces (redacted)Operational telemetry[Provider][Region][DPA / BAA status]
BillingSubscription billingAccount and invoice data[Provider][Region][DPA status]